Privacy policy & terms and conditions

Intro

Here you can read ours:

Cookie policy
Information about personal data
Terms and conditions of trade and cancellation for overnight bookings
Terms and conditions of trade and cancellation for conference bookings

‍

Cookie policy

When you visit our website, information about you is collected, which is used to personalize and improve our content and to increase the value of the ads displayed on the site. If you do not want information to be collected, you should delete your cookies (see instructions) and refrain from further use of the website. Below we have explained what information is collected, its purpose and which third parties have access to it.

The website uses “cookies”, which are text files that are stored on your computer, mobile or similar for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain malicious code such as viruses.

‍
You accept cookies by continuing to use the website. If you delete or block cookies, ads may become less relevant to you and appear more frequently. You may also run the risk that the website does not work optimally and that there is content that you cannot access.

‍
Cookies can be freely disabled in the visitor's browser. However, with a deteriorating user experience as a result. If you want to delete your cookies, you can find guides for this here http://minecookies.org/cookiehandtering.

‍

Personal data

Privacy Policy for
GUEST Apart Aarhus ApS
Tueager 5
8200 Aarhus N
CVR: 39954664
Phone: 86180000
Email: hello@guestapart.dk

Intro

‍In order to provide our services, there may be important personal data that we need to process. Our privacy policy is intended to help you understand what data we collect, why we collect it and what we use it for. This is important information, so we hope you will take the time to read it.

Should you have any questions or would like further information, you are welcome to contact our data controller:‍

Contact information of the data controller

Mark Nykjær-Fisher, tel. 86 18 00 00 or hello@guestapart.dk
Data controller: Guest Apart Aarhus ApS (CVR number 39954664)

Our processing of your personal data

We process personal data that you have provided to us in connection with the “Main service”.

We process this personal data in order to comply with our contractual obligations to you when you book a visit with us. We use your data in our system to be able to reserve a room, conference or table for you.

Typically, these are personal data:

Name, address, phone, email, CVR No.
Customer/supplier relationship

Delete and retention deadlines

We strive to delete (or anonymize) personal data as soon as it has no relevance. However, we keep them as a starting point for at least 5 years due to the Accounting Act.

Your rights in relation to the General Data Protection Regulation

In connection with our processing of your personal data, you have several rights:

The right to receive information about how we process your personal data (obligation to provide information).
The right to access your personal data.
The right to have incorrect personal data corrected.
The right to have your personal data erased.
The right to object to the use of your personal data for direct marketing purposes.
The right to object to automatic, individual decisions, including profiling.
The right to move your personal data (data portability).

All of the above rights are handled manually by contacting our data controller.

We may reject requests that are unreasonably repetitive, require a disproportionate amount of technical intervention (such as developing a new system or substantially changing an existing practice), affect the protection of someone else's personal information, or something that would be extremely impractical (such as requests for backup information).

If we can correct information, of course we do this for free, unless it takes a disproportionate amount of effort. We strive to maintain our services in a way that protects information from erroneous or malicious destruction. Therefore, when we delete your personal data from our services, it is possible that we may not always be able to delete corresponding copies from our archive servers immediately, and the information may not be removed from our backup systems.

You have the right to complain to the data inspectorate at any time (https://www.datatilsynet.dk )

Information that we disclose

We do not disclose personal information to companies, organizations and individuals outside Guest Apart Aarhus ApS. The exception is in these cases:

With your consent

We disclose personal information to companies, organisations or individuals outside Guest Apart Aarhus ApS if we have your consent. We actively require the option of disclosure of all personal data.

For remote computing

We disclose personal information to our business partners, other trusted companies or individuals who process it for us. Your processing is based on our instructions and in accordance with our privacy policy and other applicable privacy and security measures, such as our Data Processing Agreement.
Hotel GuestApart is the data controller. AK Techhotel is a data processor.

For legal reasons

We disclose personal information to companies, organizations or individuals outside Guest Apart Aarhus ApS if we believe in good faith that access, use, preservation or disclosure of the information is necessary to:

Comply with applicable laws, regulations, lawsuits or lawful requests from public authorities.
Enforce applicable terms of service, including investigating potential violations.
Detect, prevent, or otherwise protect against fraud, security, or technical issues.
Guest Apart Aarhus ApS is free from harm, our customers or the rights, property or safety of the public, as required or permitted by law.

We may share non-person-identifying information with the public and our partners.

Information security

We work hard to protect Guest Apart Aarhus ApS and our customers from unauthorized access, alteration, disclosure or destruction of personal data that we store.

We have implemented the following organizational and technical measures in general:

Security updates on all IT systems that process personal data.
Backup of all IT systems that process personal data.
Application of industry-typical IT systems to the processing activities.
Restriction of access to personal data so that access is granted only where necessary.
Data processing agreements with suppliers who process personal data.
Notices of confidentiality with personnel who need to process personal data.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our own privacy policy. We also adhere to numerous self-regulatory safety policies. If we receive formal written complaints, we will contact the sender to follow up the complaint. We cooperate with the relevant legislative authorities, e.g. Data Protection Authority, to resolve complaints about the transfer of personal data that we cannot resolve directly with our users.

Changes

Our Privacy Policy is subject to change from time to time. We will not restrict your rights under this Privacy Policy without your express consent.

Any changes to this Privacy Policy will be set out on this page, and if significant changes occur, we will make them known in a more conspicuous manner (for certain services, we will notify you of changes via email, among other things).

‍

Overnight booking terms and conditions and cancellation policy

Terms of order

For standard bookings booked through guestapart.dk, the following terms apply:
The booking can be cancelled until 2 PM the day before arrival.
The booking can be shortened until 11 AM on the new departure date.
The booking can be extended subject to availability.
Standard bookings are settled in advance of the stay.

For bookings made as non-refundable (Non-refundable):
The booking is paid at the time of booking. The booking can be cancelled for free up to 7 days before arrival and refunded. If the booking is cancelled between 7 and 0 days before arrival, 100% of the total booking price will be charged.

For long stay and company agreement:
Special conditions apply. See appointment document and booking confirmation.

Behind the website is:
Guest Apart Aarhus ApS
Tueager 5
8200 Aarhus N
Cvr.: 39954664
Phone: 86180000
Email: hello@guestapart.dk

Once you have booked your booking, you will receive an order confirmation with a five-digit reference number.
The day before arrival, you will receive an SMS with a payment link (unless the stay is paid).
On the day of arrival, you will receive an SMS with information about your room number.
On the day of departure, you will receive an SMS with a link to check-out (and possibly payment of outstanding debts).
The reception at the hotel is staffed all days between 7 AM and 11 PM.
You can pay with the following cards: Dankort, American Express, Eurocard, Mastercard, Visa, Visa Electron and Mobilepay.

Right of withdrawal

You can cancel your purchase of standard accommodation until 11:00 on the day of arrival by writing to hello@guestapart.dk where you indicate the reference number and write that you wish to cancel. For non-refundable stays, no right of withdrawal applies.

Access to appeal

If you are not satisfied with the service provided, please contact hello@guestapart.dk for clarification. You also have the opportunity to complain to the relevant board.

‍

Conference booking terms and conditions and cancellation terms

At Hotel GUESTapart, we understand that plans can change, especially when it comes to meetings. That's why we have flexible cancellation policies to meet your needs. However, it is important to be aware that if a cancellation occurs too late, we may need to collect payment. This is due to the need to cover costs associated with already planned personnel, procured and prepared raw materials, as well as potential lost capacity utilization.

Cancellation policy

Cancellation of the entire event (including course, conference, meeting or party) may be timely made in writing no later than 20 working days before the event is held. In case of cancellation of the entire event from the 19th to the 10th working day before the event, the hotel may charge a payment equal to 65% of the price of the booked services. Alternatively, the event must be moved to another date within three months from the date of the original meeting. It is possible to move the original arrangement once. In case of cancellation of the entire event from the 9th working day until the day of the meeting, the hotel will charge a payment equal to 100% of the price of the booked services. In case of non-attendance, the hotel is entitled to take full price for the entire event.‍‍

Change in the arrangement

Any change in the event, including catering, dietary considerations, number of participants, duration, etc., must be made in writing in a timely manner no later than 10 working days before the event takes place. For changes that take place between 9 and 0 working days before the start of the event, the hotel reserves the right to charge a payment equal to 100% of the price of the booked and confirmed services.

Cancellation of accommodation

If you are not satisfied with the services you can contact us at hello@guestapart.dk or +45 86 18 00 00 (tel. 8-16).

As a rule, you do not have a two-year right of complaint, since it is a service. We therefore encourage you to contact us as soon as possible in case of any problems.

You have the right to rectify any deficiencies in the service that can be attributed to the nature of the service, unless these are your own circumstances, or other external circumstances for which we cannot be held liable under Danish law.

Deficiencies

If you are not satisfied with the services, you can contact us at hello@guestapart.dk or +45 86 18 00 00 (tel. 8-16).

As a rule, you do not have a two-year right of complaint, as this is a service. We therefore encourage you to contact us as soon as possible in case of any problems.

Compensation

As the tenant of the premises and rooms, you are obliged to pay compensation to the landlord for any damage caused by you or your guests during the lease to buildings or fixtures in all the rented facilities.‍

Privacy Policy

In order for you to enter into an agreement with Hotel GuestApart we need the following information:
‍
Company name:
CVR No:
Address:
Tel. No. :
E-mail address:
Contact person:

We record this information for the purpose of properly delivering the service to you. This information is recorded at Hotel GuestApart and stored for 1 year, after which the information is deleted.

When personal data is collected through our website, we ensure that it is always done by giving your explicit consent, so that you are informed of exactly what information is being collected and why. The director and administration of Hotel GuestApart have access to this information that is recorded about you.

We do not keep our customer information encrypted. Informazioni fornito a https://guestapart.dk non è stato disclosato o vendita a partiti terze in qualsiasi modo.

As registered with Hotel GuestApart, you always have the right to object to the registration. You also have the right to access what information is recorded about you. You have these rights under the Personal Data Act. Inquiries in connection with this should be directed to Hotel GUESTapart by mail: hello@guestapart.dk.‍

Access to appeal

If you want to complain about your purchase, please send an email to hello@guestapart.dk or tel. +45 86 18 00 00 (tel. 8-16). If we do not succeed in finding a solution, you can file a complaint with the relevant boards in the field, provided that the conditions for this are met.